Middle American Quality Merchandise Purveyors

FAQ

How Can I contact you?

The Shop Merchandise Co.
7610 Mineral Point Rd.
Madison, WI 53717

Email us at: [email protected]

How long will it take to get my order?

Order processing can take from 1 to 3 business days depending on our current volume of orders. After your order is processed, it will be shipped. Once your order is shipped, your USPS tracking information will be delivered to you via email. Please see below for delivery times once your order has been shipped.
United States Postal Service Shipping:
  • Eastern US: 4-7 Business Days
  • Midwestern US: 3-5 Business Days
  • Western US: 5-9 Business Days

    What happens if something I ordered is out of stock?

    We're constantly updating our inventory, but in rare occasions a buyer may purchase something that is out of stock. If something you ordered is out of stock a refund will be processed in a timely manner.

    What is the policy on exchanges/returns?

    You must contact us prior to sending a return or exchange back to us. We need to be contacted within 5 days of you receiving the package from us in order for a return or exchange to be arranged. Once you contact us and receive exchange or return instructions from us, we must receive the package within two weeks. Returns require a 10% restocking fee that is non-refundable. Shipping costs for a return are to be covered by the buyer. Exchanges do not have a restocking fee, but the buyer is required to pay to ship the item being exchanged back to us and also cover the costs of shipping a second package back to them, which is $5 for a shirt and $8 to $10 for a hoodie.

    I've received the wrong shirt. What do I do now?

    If there is an error with your order on our behalf, please contact us through email about the situation. We will get back to you within 24 hours with instructions. We do ask that you return the incorrect item to us before we send out the correct item. Once we receive your return of the incorrect item we will send out the correct item along with reimbursement of your shipping costs. We DO NOT offer prepaid labels for returns or exchanges regardless of who is at fault. We will rectify any errors on our behalf provided that you follow our program.

    We DO NOT offer exchanges or returns under any circumstances on any items that have been worn or washed. We also do not accept exchanges on foil items.

    I accidentally put in the wrong shipping address. What are my options?

    If we are updated with a correct address before your item has shipped then we will gladly correct it for you. However, if you package ships and the address you provided us with is inaccurate, then we will have to wait for the package to be returned to us by USPS. Once we receive it, we will contact you to get a correct address. Buyers are responsible and liable for shipping charges in the event that the error is on their behalf. We do all we can to help, but shipping isn’t free for us so it isn’t for you either.

    What forms of payment do you accept?

    We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

    Do I need a PayPal account to purchase from this store?

    No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

    What brand garments do you print on?

    We normally print on Gildan T-shirts / hoodies / crews. Some products may be printed on American Made garments or fashion fitting items. They will be clearly listed as such.

    Copyright © 2014 The Shop Merchandise Co.